Who We Are

At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As the first Technical Recruiter at Serval, you’ll build and own our talent acquisition strategy from the ground up, focusing primarily on engineering roles. You’ll design and execute scrappy, high-impact recruiting initiatives that help us scale quickly while maintaining a high talent bar. This role is perfect for someone who’s excited to combine technical knowledge, strategic thinking, and creativity to grow our team at a high-energy startup.

You’ll be a crucial partner across the organization, collaborating closely with engineering leads to understand hiring needs, identify top-tier talent, and deliver a delightful candidate experience. We’re looking for a builder who’s not afraid to roll up their sleeves and pioneer new approaches to hiring.

What You’ll Do

• Design & Implement Hiring Strategies: Develop creative sourcing strategies, manage the full-cycle recruiting process, and iterate based on data to consistently meet hiring goals.
• Understand Hiring Needs: Partner with engineering leaders to create accurate role definitions, set clear expectations, and prioritize requisitions.
• Collaborate Cross-Functionally: Work with the broader team to ensure alignment on hiring goals, champion best practices, and share insights that inform overall talent strategy.
• Build & Maintain Recruiting Infrastructure: Select and integrate tools (ATS, sourcing platforms, etc.) that enable a seamless, data-driven recruiting process.
• Champion Data-Driven Hiring: Track and report key metrics to inform decision-making, identify bottlenecks, and continuously improve the candidate experience.
• Stay Ahead of Recruiting Trends: Keep a pulse on emerging tools, platforms, and best practices to attract world-class engineering talent in a competitive market.

What You’ll Need

• 2+ years of technical recruiting experience at a fast-paced environment or B2B SaaS company, ideally with exposure to full-cycle recruiting.
• Technical Aptitude: Familiarity with engineering roles, tech stacks, and the ability to engage meaningfully with technical candidates.
• Proven Track Record: Demonstrated success in building pipelines, closing top 1% engineering candidates, and managing multiple requisitions simultaneously.
• Self-Motivated & Adaptable: Ready to thrive in a fast-paced environment—able to pivot quickly while remaining laser-focused on hiring goals.