At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.
Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation and enterprise service management platform for all business functions.
Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.
As an early Forward Deployed Engineer at Serval, you’ll play a key role in advancing the product and ensuring customer success from proof-of-concept through implementation and beyond. You’ll partner closely with customers during pilots, lead onboarding and migrations from legacy systems, and contribute directly to product improvements. This role is perfect for engineers excited to get hands-on with customers, collaborate cross-functionally, and be a scrappy problem-solver at a high-energy startup.
You’ll be a critical link between our product, engineering, and customers—translating complex requirements into actionable solutions and enabling smooth adoption of our AI automation platform.