Who We Are

At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by building the platform for AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As a Senior Backend Engineer at Serval, you'll play a pivotal role in shaping the future of our platform. You will be tasked with building foundational parts of our technology and your contributions will be key to defining the success of our product.

Key Responsibilities

• Work closely with our CTO to build new product capabilities from the ground up.
• Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
• Set the foundational system architecture and select key technologies for the codebase.
• Help us ship V1 of Serval and deliver on our technical and product roadmap.
• Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.

Requirements

• 6+ years of experience as a backend focused software engineer.
• Experience with zero-to-one development: You should have built new products or systems from the ground up.
• Deep appreciation for and commitment to delivering outstanding user experiences.
• Exceptional communication skills and a proven ability to work cross-functionally.
• Comfortable with the pace and ambiguity of a fast-growing startup environment.
• Degree in Computer Science or a related engineering field.