At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.
Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.
Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.
As our first Product Marketing Manager, you’ll be instrumental in defining how Serval communicates its product to the world. This role blends strategic vision with hands-on execution to position Serval as a category-defining leader in AI-driven IT support. You’ll collaborate closely with growth, product, and sales to craft compelling narratives and deliver content that shows customers why we matter.
We’re looking for someone who shares our obsession with quality, craft, and data. You’ll think from first principles to shape our product story, using both creative instinct and metrics to guide the way. From product launches to category creation, you’ll build the foundation of product marketing at Serval and set the tone for how we connect with and educate our customers.